If you are unable to join or connect to a Minecraft Realm, verify that the Realm is active, your device is supported, and you have the necessary subscriptions for online play. Try these troubleshooting steps:
- Sign out and restart: Reset Your Microsoft Account Sign-in in Minecraft and then shut down and restart your game system before restarting Minecraft and signing in again. If you’re playing on a Windows computer, you can also sign out of Microsoft store, the Xbox app, and any other Minecraft services that might be running and close those programs.
- Update to the latest Minecraft version: Realms is not supported on some older versions of Minecraft. See our Download & Install section for help manually updating your version of Minecraft.
- Verify your device is supported: Realms is not supported on all devices and platforms. See Upcoming OS Sunset Announcements in Minecraft.
- Verify your online service subscription (console only): An active Xbox Game Pass Core, Nintendo Switch Online, or PlayStation Plus subscription is required for online play. Game platform service outages or lapsed subscriptions can affect your ability to connect to Minecraft.
- Check the Realms subscription: The Realm owner needs to have an active Realms subscription. See our Manage Realms Subscriptions section for information.
- Contact the Realm owner: If you’re joining someone’s Realm, confirm with them that their Realms subscription is active and their Realm is open.
- Close and reopen the Realm: If you’re the Realm owner, resetting your Realm can solve connection problems. See Close and Reopen Your Minecraft Realm to Solve Connection Errors
See these articles for more tips on troubleshooting errors connecting to Realms: