If you received the gift of Minecraft or Minecraft content via a gift card or a gift code via email, this page can help if you encounter a problem redeeming your code. You can redeem codes at Minecraft.net/redeem.
- Verify region: Minecraft gift cards must be redeemed in the region in which they were purchased. If the person redeeming a gift card lives outside the country of purchase, it will not work.
- Reenter code: Check for typos to make sure you entered all information accurately and as it appears on your gift card.
- Verify purchase activation: If the gift code is on a gift card, return it to the store where it was purchased from and ask their customer service to activate the card.
- Reload or try another browser: Redemption errors can be caused by saved browser data. Clear your browsing data or try another browser.
- Try again later: On rare occasions, a system outage can cause redemption errors. You can wait and try redemption at another time.
- Check other Microsoft accounts: If you get an error that your card or code has already been redeemed, it’s a good idea to check if you have already redeemed your code on a different Microsoft account. View your Microsoft store order history.
- Verify gift card edition: Minecraft Java and Bedrock editions are now sold as a bundle. If the gift card you want to redeem is specifically for Minecraft: Java Edition only and your code isn't working in the Microsoft store, contact Minecraft Player Care.
Who to Contact for Gift Card Support
-
Help redeeming gift codes: For instructions for redeeming gift cards and codes, see these Help pages:
- Minecraft: Java Edition only gift cards: If you are trying to redeem a gift card purchased before December 1, 2020 that is specifically for Minecraft: Java Edition only and receive an error trying to redeem your gift code, please contact Minecraft Player Care.
- Minecraft: Java & Bedrock Edition: Gift codes for the Java & Bedrock Edition bundle are redeemed in the Microsoft store. Please contact Microsoft Support or the platform the gift card/code was purchased from to get additional help.