We know you want to get back into your Minecraft world as quickly as possible. If you are dealing with a particular issue, here is a breakdown on what support team can get you back into your game the fastest.
Account support
If you are experiencing issues trying to sign in to Minecraft with your Xbox, PlayStation, or Nintendo account, you should contact Xbox, PlayStation, or Nintendo Support directly.
Please visit these pages for help with your Microsoft account:
- New Accounts: How to create a new Microsoft account
- Existing Accounts: Get help with your Microsoft account
Technical support
For any questions regarding game performance issues, multiplayer and Realms help, and assistance with download, install, and backup, please visit our Minecraft Technical Support resources. You can also check the Mojang Bug Tracker Guidelines for information about open bugs and to report new ones. If you still need help, click the Contact Support link at the bottom of any support article.
Minecraft Realms subscription and Marketplace purchases
If you are having trouble getting a friend to join your Minecraft Realms world or cannot access the Marketplace packs included in your Realms Plus subscription, Minecraft Player Care will help you out.
Having problems accessing other Marketplace content you have purchased? Minecraft Player Care should be your go-to. Click the Contact Support link at the bottom of any support article.
For subscription changes, refund requests, or if you have unrecognized charges, contact Xbox, PlayStation, or Nintendo Support directly.
GDPR/Data deletion requests
Visit GDPR/Data Deletion requests to delete your Mojang profile. Once complete, visit Microsoft Support to delete the rest of your data.