Marketplace Troubleshooting

Add-Ons can cause issues in Minecraft if they conflict with other Add-Ons or there’s an issue with the Add-On’s resource pack or behavior pack. Here are some suggestions to troubleshoot: Restart Minecraft: ...

You may see unexpected behaviors if you use multiple Add-Ons in Minecraft, especially if they modify the same Minecraft asset.For example, if you have two resource packs that modify how birch trees appear, t...

Minecraft Marketplace error codes start with a letter and a dash followed by the error number. If you receive an error screen when shopping in the Minecraft Marketplace, it means you had an error during sign...

You can subscribe to Minecraft Marketplace Pass from the Marketplace button on the Minecraft launch screen. Your subscription will use the payment method for the game platform you use to play. If you have pr...

Minecraft Marketplace content may not appear in Minecraft if you’re not signed in to the correct Microsoft account, your Marketplace Pass subscription is expired, or the content is no longer available. Add-O...

The Minecraft Marketplace offers enhancements for your game, such as add-ons, pre-built worlds, character creator items, and skin packs. Here’s how to view and activate your content:View Your Marketplace Con...

If you have purchased Minecoins but the currency is not appearing in the Minecraft Marketplace on your Microsoft account, you should contact the support team for the store where you bought them. Links to acc...

Clear your Minecraft Marketplace cache as an initial troubleshooting step if you encounter any Marketplace content errors, such as trouble downloading Add-Ons in a world or Realm, errors with resource packs,...

When you activate multiple Minecraft Add-Ons in Minecraft: Bedrock Edition, they can conflict with each other and cause crashes, visual issues, and error messages. If you experience these issues, we recommen...

When redeeming two separate codes for the same value of Minecoins in a row, you might receive the ‘you already own this product’ error. If that’s the case, follow these steps to solve the issue: Redeem your...

If you accidentally deleted a resource or behavior pack from an Add-On, think an Add-On may be corrupted, or see a message about missing dependencies for an Add-On, you can redownload the Add-On to fix issue...

On rare occasions your data or installation can become corrupt, preventing you from entering the Minecraft Marketplace. If you encounter an Invalid Session Error, your best option is to reinstall Minecraft.H...